Yes, it is safe to access utility services via the application. We ensure to provide maximum level of security and confidentiality of user’s data.
To register, enter all the required information. On successful submission, an automatically generated email with an activation link will be sent to the registered email address.
In mobile, navigate to ‘Login Help’ on your landing page and in web portal click ‘My Account’
Other signing in problems:
Click on ‘Problems in Sign In’ to connect with the user service via email for any issue related to signing in.
Your IP is blocked, in case you submit invalid details beyond the authentication limit while registration, login, adding account to existing profile, resetting password and changing the password.
Click ‘My Account’ module on the dashboard. The ‘Profile’ section of ‘My Account’ will enable you to update your mobile number, alternate number, Email ID and alternate Email ID.
To update the payment information:
To update your mailing address, please call Los Alamos County at 505-662-8333 between the hours of 8:00 am and 5:00 pm Monday-Friday.
Yes, it is secure to provide your credit/debit card and bank account details.
Navigate to ‘Settings’ from the dashboard or from ‘My Account’ module. You can choose multiple notification preferences for billing and outage. You can also select the mode of communication such as Email /Push.
Upon successful login, you will see ‘About My Home’ screen display where you can provide your home related information for the registered account/property. Same information can be updated by visiting ‘About My Home’ tab in ‘My Account’ module.