Getting Started

Yes, it is safe to access utility services via the application. We ensure to provide maximum level of security and confidentiality of user’s data.

To register, enter all the required information. On successful submission, an automatically generated email with an activation link will be sent to the registered email address.

In mobile, navigate to ‘Login Help’ on your landing page and in web portal click ‘My Account’

  • To recover a forgotten password:
  • 1) Click on ‘Forgot Password’ if the account is already registered.
  • 2) Enter your registered Email ID and click on ‘Submit’ button to proceed.
  • 3) Once you click on ‘Submit’ button, an automatically generated email is sent to your email address along with a conformation link to reset the password.
  • 4) Enter the security answers provided at the time of registration and click ‘Next’.
  • 5) Once you click on ‘Next’ button, ‘New Password’ and ‘Confirm Password’ fields are displayed for the user to reset his password.
  • To recover a forgotten user ID:
  • 1) Click on ‘Forgot User ID’ to recover a forgotten User ID.
  • 2) Enter your registered Email ID and click on ‘Submit’ button to recover the User ID.
  • 3) Once you click on ‘Submit’ button, an automatically generated email is sent to your email address along with the User ID.

Other signing in problems:

Click on ‘Problems in Sign In’ to connect with the user service via email for any issue related to signing in.

Your IP is blocked, in case you submit invalid details beyond the authentication limit while registration, login, adding account to existing profile, resetting password and changing the password.

Account Management

Click ‘My Account’ module on the dashboard. The ‘Profile’ section of ‘My Account’ will enable you to update your mobile number, alternate number, Email ID and alternate Email ID.

To update the payment information:

  • 1) Select ‘Payment Info’ and provide the password.
  • 2) Click ‘Edit’ icon corresponding to the payment mode that is to be updated.
  • 3) Once the details have been changed click ‘Update’ to save the changes.

To update your mailing address, please call Los Alamos County at 505-662-8333 between the hours of 8:00 am and 5:00 pm Monday-Friday.

Yes, it is secure to provide your credit/debit card and bank account details.

Navigate to ‘Settings’ from the dashboard or from ‘My Account’ module. You can choose multiple notification preferences for billing and outage. You can also select the mode of communication such as Email /Push.

Upon successful login, you will see ‘About My Home’ screen display where you can provide your home related information for the registered account/property. Same information can be updated by visiting ‘About My Home’ tab in ‘My Account’ module.

Billing and Payments

Keeping your personal information confidential and secure is the top priority for us. We have developed security procedures and policies to safeguard and protect your personal information. The user name and password you use to login are unique identifiers that only you know. As long as you don't share this information with others, your information is secure in the application.

Once your monthly bill is generated, you can view the bill online.

Navigate to the ‘Billing’ module. Click on ‘Pay Now’. The user can make partial payments of the utility bill with desired amount.

Yes, Navigate to ‘Payment Location’ in ‘Billing’ module for the list and map view of the utility’s bill payment locations. The locations are displayed based on your GPS coordinates to provide convenience.

Navigate to the ‘Billing queries’ in the ‘Billing’ module. When you click on ‘Billing Queries’ tab, you will be redirected to ‘Connect Me’ module. Fill the form to send email request for billing/ payment related queries.

Usage Monitor

Navigate to the ‘Usage module’ on the dashboard. Usage module provides graphs and charts illustrating consumption and historical comparisons. This module displays customers’ power/gas/water consumption depending on the service type for monthly and seasonal usage in bar graph format.

Your account information is confidential. Usage data and premise information is accessible by only your current Retail Electric Provider.

Electricity is measured in units known as kilowatt-hours (kWh). This is a calculated by multiplying watts and hours. A 100-watt light bulb burning for 10 hours equals 1,000 watt hours and will register on your meter as one kilowatt hour (100 x 10 = 1,000 watt-hours or 1 kwh)

Efficiency and Sustainability

Yes. If you are a registered user with utility, you are eligible to enroll for rebates and programs.

You may be eligible for rebates. Rate of incentive can be availed by enrolling for the respective rebate.

Navigate to ‘Efficiency’ module on dashboard. Set your annual goal by adding the Saving tips. All the ‘Saving Tips’ added will be displayed along with your respective projected savings. A corresponding bar graph is also displayed to highlight the ‘Target Goal v/s Actual Savings’.

Service Requests

Navigate to ‘Service’ module on the dashboard. ‘Service’ module provides you the ability to enter and log service requests that includes Meter Accuracy Test, move in/move out, Service Transfer etc.

Scheduled / appointment date for the service request automatically defaults to the next business day. Navigate to ‘Service’ module. This section provides the option to update scheduled date. You can only select a future business day from the date picker as Schedule date.

Yes, you can avail multiple services at the same property address.

Outage Center

Navigate to the ‘Outage’ module. Click on ‘Report Outage’ in order to report an unplanned outage to the utility by providing the necessary information.

Yes. If you have enabled email/push notifications for outage from ‘Settings’ section of ‘My Account’ module, then you will be notified prior to an outage.

Yes. Navigate to ‘Outage’ module on dashboard. Click the respective icons to view various Planned and Current outages on the map along with the following information:

  • • Title of the outage
  • • Date and time of the outage
  • • Customers Affected
  • • Community Affected
  • • Status of the outage (only for current outage)
  • • Estimated Restoration
  • • Report Info- Cause of the outage

Navigate to ‘Outage’ module. By default a map is displayed on the user interface, which displays the outage at the customer’s current location with a pin pointed to the area. Click on this pin to view the information about the outage. Using the ‘Status’ and ‘Estimated Restoration’ you can track the status of the current outage.

Electric Vehicles & Green Footprints

1) Navigate to ‘Electric Vehicle’ module on the dashboard.

2) Select ‘Charging Stations’. By default, the charging stations at the customer’s current location will be displayed.

3) The charging stations can be sorted on the basis of Distance or Rate.

Navigate to ‘Electric Vehicle’ module. Under the ‘Charging Stations’ section you can view rates of the charging stations.